05-29-2012, 03:45 PM
Update 5/29/12
It's been a frustrating week and a half.........I ordered the graining pens and backround markers from Pond Cove Paint on Monday morning 5/21/12. Initially I did the order online and when I got to the checkout it was going to cost $17 and change for shipping Fedex. In reality I am 3 1/4 hrs from Portland, Me.
Being as cheap as I am I decided to call the order in and use USPS which should be a lot cheaper (we are talking about 10 magic marker sized pieces here). I got the impression on the phone they really don't like doing phone orders or using the postal service. But the guy said he would e-mail me with the total including postage.
No e-mail Monday; No e-mail Tuesday; Wednesday AM I called them back to check on my order. On hold for two min while he located the order. HHmmmmm. On hold again while he gets the shipping figure HHmmmmm. He says it should ship Thursday and I will have it possibly Saturday or if not Tuesday. Well I check my account I used to pay with on Thurs....not taken. Check again Fri........not taken. Checked it today after the holiday weekend and it finally has been processed.
So I figure they will get here Thursday if I'm lucky.
Last night I set up an account with The Wood Finishers Store in CALIFORNIA. I figure I can get any items I want just as fast and their prices are actually lower, so it should be a wash even if the shipping is more.
My other option is to have my sister who lives in Portland go to the store and pick it up and she could mail it a whole lot faster than these Yahoos.
After this frustration, I would NOT recommend Pond Cove Paint to anyone!!
Gene
It's been a frustrating week and a half.........I ordered the graining pens and backround markers from Pond Cove Paint on Monday morning 5/21/12. Initially I did the order online and when I got to the checkout it was going to cost $17 and change for shipping Fedex. In reality I am 3 1/4 hrs from Portland, Me.
Being as cheap as I am I decided to call the order in and use USPS which should be a lot cheaper (we are talking about 10 magic marker sized pieces here). I got the impression on the phone they really don't like doing phone orders or using the postal service. But the guy said he would e-mail me with the total including postage.
No e-mail Monday; No e-mail Tuesday; Wednesday AM I called them back to check on my order. On hold for two min while he located the order. HHmmmmm. On hold again while he gets the shipping figure HHmmmmm. He says it should ship Thursday and I will have it possibly Saturday or if not Tuesday. Well I check my account I used to pay with on Thurs....not taken. Check again Fri........not taken. Checked it today after the holiday weekend and it finally has been processed.
So I figure they will get here Thursday if I'm lucky.
Last night I set up an account with The Wood Finishers Store in CALIFORNIA. I figure I can get any items I want just as fast and their prices are actually lower, so it should be a wash even if the shipping is more.
My other option is to have my sister who lives in Portland go to the store and pick it up and she could mail it a whole lot faster than these Yahoos.
After this frustration, I would NOT recommend Pond Cove Paint to anyone!!
Gene
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